“It is late afternoon and I am frantically working to meet a deadline when the phone rings in my office. I answer without thinking, pop the phone between my left ear and shoulder and keep typing.
“Hello, Palmer* speaking.”
“Good afternoon, my name is Charlie and I am calling about an important personal business matter. May I speak with Mr Palmer?”
Fatal error. My name, Kerry, spelt with a y, is typically the male spelling so it is an easy mistake to make, but this incorrect assumption, and perhaps also his accent, reveals him to be an overseas telemarketer, or so I think.”
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