Managed Services for Residential and Small Business Clients in Lethbridge, AB and Surrounding Area
Y-Not Tech Services offers the following Services to our clients in Lethbridge and the surrounding Area as well as to more remote clients who trust us with their Technology needs. Why not let Tony deal with the details so you can just get things done?
Terms and Conditions:
Client understands and agrees that Y-Not Tech Monitor Managed Services is a monthly, recurring charge billed to the credit card provided for payment. The service may be stopped at any time by contacting Y-Not Tech Services, however, no refunds will be issued. Y-Not Tech Services reserves the right to change the price of the service. Y-Not Tech Services will provide one month notice of any price changes to the e-mail address on file. It is the responsibility of the client to expressly notify Y-Not Tech Services of any change in the e-mail address they would like notifications on.
Y-Not Tech Monitor does NOT grant Y-Not Tech Services access to private files or general control over the client’s device, with the exception of alerts when problems are detected and the ability to remotely install and update certain apps through Y-Not Tech Monitor. Y-Not Tech Services *DOES* have full remote access to Client’s device during Remote Support sessions, however, Client is able to actively accept, decline or end such sessions as they occur. Remote Support is a separate paid service and is by Client Request Only.
Y-Not Tech Monitor Bronze is a FREE service, including 24/7 built-in 1-Click Trouble Ticket/Contact Form and Remote Support Software access.
Y-Not Tech Services’ Stress-Free Anti-Virus includes all the features of the Bronze Plan, plus a multi-layered, managed computer security suite. This includes anti-virus and containment.
Y-Not Tech Monitor Silver Plan includes all of the features of the Stress-Free Ant-Virus plan, plus proactive computer monitoring alerts (automatically sent to Y-Not Tech Services for review).
Y-Not Tech Monitor Gold Plan includes all features of Bronze and Silver packages, plus Patch Management (Update and Installation of many important applications) and quarterly basic tune-ups. Gold Plan subscribers also get free malware infection removals if required. NOTE: Ransomware remediation is only included if client subscribes to Managed, Off-Site Back-Up plan.
Y-Not Tech Monitor Platinum Plan includes all features of Bronze, Stress-Free Anti-Virus, Silver and Gold plans, plus managed Off-Site back up. The Platinum Package includes 2 hours of labour from Y-Not Tech Services. Unused hours are rolled into the next month with a maximum of 20 hours banked up.
No other warranties are expressed or implied. Y-Not Tech Services reserves the right to change software used to deliver the above services without prior notice.