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Common Computer Problems Seniors Ask About – Your Questions Answered | Lethbridge, AB Computer Help

August 16, 2025 by Tony Whitney

Senior woman using smart speaker to ask about computer problems while sitting at laptop

How do I know if my computer has a virus?

If your computer is running slower than usual, showing unexpected pop-ups, or behaving strangely, it might have a virus. The most reliable way to check is to run a full system scan with trusted antivirus software. At Y-Not Tech Services in Lethbridge, we help seniors across Alberta identify and remove viruses safely. Never click on pop-ups claiming your computer is infected – these are often scams designed to trick you into downloading fake antivirus software.

What should I do when my computer won’t start?

When your computer won’t turn on, first check that all cables are securely connected and the power outlet is working. Try holding the power button for 10 seconds, then press it again to restart. If you see lights but no display, the issue might be with your monitor connection. For seniors in Lethbridge and across Saskatchewan and Alberta, Y-Not Tech Services provides remote diagnosis to help determine if this is a simple fix or requires professional repair.

How can I tell if an email is a scam?

Scam emails often create urgency, contain poor grammar, ask for personal information, or request remote access to your computer. If an email claims your account will be closed unless you act immediately, it’s likely a scam. Legitimate companies don’t ask for passwords or personal information via email. Our Gold Plus members have access to our Scam Check Hotline where we verify suspicious emails within hours.

Why is my computer making weird noises?

Unusual computer noises usually come from the cooling fan working harder or the hard drive struggling. If you hear clicking, grinding, or loud whirring sounds, your computer might be overheating or the hard drive could be failing. Turn off your computer and contact a professional immediately – continuing to use it could cause permanent data loss. Y-Not Tech Services offers same-day remote consultations to assess these issues for clients across Canada.
How do I backup my important photos and documents?
The easiest way to backup your files is using an external hard drive or cloud storage service like Google Drive, Microsoft OneDrive or iCloud. For seniors, we recommend automatic backup solutions that work in the background. We can setup cloud backup for you, ensuring your precious memories are always protected. We serve clients remotely across Alberta, Saskatchewan, and anywhere in Canada.

What should I do if I get a popup saying my computer is infected?

Never click on pop-ups claiming your computer has viruses – these are fake warnings designed to scare you into downloading malicious software. Instead, close the popup by clicking the X in the corner or pressing Alt+F4. If the popup won’t close, restart your computer. Our Gold Plus members have popup and scam blocking built into their service, plus access to our emergency hotline for immediate help.

How can I remember all my passwords safely?

Use a password manager like our Password Protector to store all your passwords securely. These tools create strong, unique passwords for each account and remember them for you. Never write passwords on sticky notes or save them in unsecured documents. Y-Not Tech Services helps seniors set up and learn to use password managers as part of our technology training services.

Who can help me with computer problems in Lethbridge?

Y-Not Tech Services provides friendly, jargon-free computer repair and IT support for seniors and small businesses in Lethbridge and throughout Alberta. We explain everything in simple terms and never pressure you into unnecessary purchases. With over 10 years of experience, we offer both on-site service in the Lethbridge area and remote support across Canada.

Filed Under: Lesson Tagged With: Alberta, Alberta IT services, backup solutions, computer, computer help seniors, computer problems, email scam prevention, FAQ, lethbridge, Lethbridge computer repair, password help, scam prevention, senior tech support, seniors, slow computer fixes, tech support, virus removal, voice search, y-not tech services

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Testimonials

  • Tony is knowledgeable, friendly and efficient. Read More
    Bruce W.
  • Tony was great to do business with. He knew exactly what needed to be done even with the little amount of information I had about the project!!! Competitive pricing I will definitely call him again!! Read More
    Graham F.
  • Very friendly, personable and present when explaining what is going on with the computer, appreciated a good dialogue and helpfulness you provided! Read More
    Darlene B.
    Lethbridge, AB
  • Tony is the best IT computer guy I have ever used, he has fixed problems the big guys said I had to buy a new computer for and then I got him to set up internet stuff for the house...again awesome and someone I trust. (from google.com) Read More
    David Duggan
  • Y-Not Tech Services is a excellent tech company that answers all your questions regarding computer problems. Tony is completely honest in explaining options to deal with the problem, and then recommends the best option to use. His advice is based on not just his own consensus, but as well checks with other techs in his... Read More
    Derrick Boyko
    Coaldale, AB
  • Tony walked in to drop off a business card and when he walked out. 3 issues I had on my computer were gone and I had a new anti virus. Phenomenal service I would recommend him to anyone ! (from facebook.com/ynottechservices) Read More
    Ryan Brigham
    Big Al's Music and Games in Lethbridge, AB
  • I trust my tech guy! ... (it's Tony) best option if you don't watch your scans and security. Read More
    Kehly Rath
  • Will recommend to anybody. He is darn good. Read More
    Shima Raj
  • He is fast to respond and has always been able to walk me through any problem I have. I always rely on Tony for my tech needs. Read More
    Heather Arstall
  • Will always recommend the best product or service to fit your unique needs. Read More
    Bev Trahan
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