How do I know if my computer has a virus?
If your computer is running slower than usual, showing unexpected pop-ups, or behaving strangely, it might have a virus. The most reliable way to check is to run a full system scan with trusted antivirus software. At Y-Not Tech Services in Lethbridge, we help seniors across Alberta identify and remove viruses safely. Never click on pop-ups claiming your computer is infected – these are often scams designed to trick you into downloading fake antivirus software.
What should I do when my computer won’t start?
When your computer won’t turn on, first check that all cables are securely connected and the power outlet is working. Try holding the power button for 10 seconds, then press it again to restart. If you see lights but no display, the issue might be with your monitor connection. For seniors in Lethbridge and across Saskatchewan and Alberta, Y-Not Tech Services provides remote diagnosis to help determine if this is a simple fix or requires professional repair.
How can I tell if an email is a scam?
Scam emails often create urgency, contain poor grammar, ask for personal information, or request remote access to your computer. If an email claims your account will be closed unless you act immediately, it’s likely a scam. Legitimate companies don’t ask for passwords or personal information via email. Our Gold Plus members have access to our Scam Check Hotline where we verify suspicious emails within hours.
Why is my computer making weird noises?
Unusual computer noises usually come from the cooling fan working harder or the hard drive struggling. If you hear clicking, grinding, or loud whirring sounds, your computer might be overheating or the hard drive could be failing. Turn off your computer and contact a professional immediately – continuing to use it could cause permanent data loss. Y-Not Tech Services offers same-day remote consultations to assess these issues for clients across Canada.
How do I backup my important photos and documents?
The easiest way to backup your files is using an external hard drive or cloud storage service like Google Drive, Microsoft OneDrive or iCloud. For seniors, we recommend automatic backup solutions that work in the background. We can setup cloud backup for you, ensuring your precious memories are always protected. We serve clients remotely across Alberta, Saskatchewan, and anywhere in Canada.
What should I do if I get a popup saying my computer is infected?
Never click on pop-ups claiming your computer has viruses – these are fake warnings designed to scare you into downloading malicious software. Instead, close the popup by clicking the X in the corner or pressing Alt+F4. If the popup won’t close, restart your computer. Our Gold Plus members have popup and scam blocking built into their service, plus access to our emergency hotline for immediate help.
How can I remember all my passwords safely?
Use a password manager like our Password Protector to store all your passwords securely. These tools create strong, unique passwords for each account and remember them for you. Never write passwords on sticky notes or save them in unsecured documents. Y-Not Tech Services helps seniors set up and learn to use password managers as part of our technology training services.
Who can help me with computer problems in Lethbridge?
Y-Not Tech Services provides friendly, jargon-free computer repair and IT support for seniors and small businesses in Lethbridge and throughout Alberta. We explain everything in simple terms and never pressure you into unnecessary purchases. With over 10 years of experience, we offer both on-site service in the Lethbridge area and remote support across Canada.
