Not all problems require a technician to be physically on site to solve. Many times a software problem can be fully resolved with a remote desktop connection.

WHAT IS REMOTE SUPPORT?

In basic terms, Remote Support is allowing me to take control of your computer from my office. I can use my computer’s keyboard, mouse and monitor to control your computer as if I was sitting in front of it. This is all accomplished using an internet connection and special software.

WHY IS IT USEFUL?

Remote Support can be used for some basic diagnostics before you need to pack up your machine and bring it to me or have me travel to your location. In a lot of cases, a solution can be discovered and implemented over the remote connection. Remote Connection can also be used for lessons and tutorials in the case of a client living too far away to make in person visits practical. Contact me today to see if you can benefit from using Remote Desktop Connection with me.

HOW DO I GET REMOTE HELP?

I use a program called ConnectWise for Remote Support. When we set up a session I will provide you with a 4 Digit Code. Once you have this code visit www.ynottechservices.screenconnect.com or click on Remote Support from the menu at the top of this page. You will see the following page:

 

Fill in the 4 Digit Code and click the arrow.

This will Download a small, secure application that will be used to allow the remote connection. Your browser may prompt you to choose a location to save the file. You can save it anywhere you like. If you aren’t sure where to put it, I would suggest saving it to your desktop. Once the download is complete click on the file to open it. You will see an installer running. You might need to accept a User Account Control prompt to run it.

Finally, you may see this screen for a moment or two.

This just means that I haven’t taken control of your computer yet. Don’t worry, I’ll be right with you.

If you have any questions or would like to set up a Remote Desktop session please book an appointment.