Y-Not Tech Services offers Remote Support as part of our service. With the increased internet speeds we enjoy, remote support has become a viable option for solving many IT and computer issues. We are happy to offer remote support to our clients in Lethbridge, AB and even beyond that. Our clients enjoy remote house calls because it saves them time, money and inconvenience. Plus we can even help them while traveling. As long as they have an internet connection remote support is just a few keystrokes away. While many issues can be fixed with Remote Support, there are some that cannot. Let’s take a look at what can and can’t be addressed remotely.

What Is Remote Support

Before we get started we should talk a little bit about Remote Support for those unfamiliar with it. The basic idea here is that an IT Provider (like Y-Not Tech Services) will take control of a clients computer to fix it. If you are the one needing remote support there are two things you’ll need:

1. The Program Installer from Your IT Provider (Ours is available from our webpage menu or click here)
2. An internet connection

That’s it! Simply Contact Us and we can walk you through getting it set up. With those two things taken care of you can start enjoying the benefits of remote support like:

• Convenience
• Fast response time
• Cost savings
• No Geographical Limits – enjoy support no matter where you are!

What Problems Can Remote Support Handle?

Remote Support can take care of most common computer problems including the following:

Virus Scan and Removal

If you have a virus lurking on your system you need it taken care of as soon as possible. With Remote Support, a technician can get in and start eradicating the issue quickly and efficiently. This ensures your computer and network are clean before the virus can do more damage.

Slow and Sluggish Computer

Trying to work on a slow computer will test your patience. Sure, it’s annoying, but if you use the computer for business it could also be costing you money. Luckily, a tune-up can be performed by a remote technician to get you running at top speed again.

Crashes and Blue Screens

Random crashes, reboots and Blue Screens can make it impossible to get things done! These issues are often caused by a software conflict in your computer and can usually be cleared up with a remote support session.

Backup and Recovery

Data Backups are invaluable when things go wrong. Did you know that Y-Not Tech Services can work with you to set up a backup remotely? And once your backup is running we can log in remotely to recover files to your system as needed.

Managed Services Install

We offer free remote installation of our Managed  Services for our Gold Managed Services Plan, Silver Managed Service Plan, Platinum Managed Service Plan, and our Stress-Free Anti-Virus. For more information on these services click here. Contact us to set up a remote appointment to get started!

Problems That Remote Support Can’t Solve

There are a lot of issues that can be fixed using remote support, but sometimes a technician will need to present in person to get the problem resolved. Those situations include the following:

Modem and Router Issues

If you can’t access the internet through your modem or router, we won’t be able to start a remote support session. In these cases, a technician will need to make a visit to determine the problem.

The Computer Won’t Boot or Turn On

We can’t do a remote support session if the computer won’t turn on so again, you’ll need a technician to have a look to find out why the computer won’t turn on.

Physical Hardware Problems

When something needs to be replaced a Remote Session won’t help at all. As good as remote support is, it just won’t turn screws and replace faulty hardware – yet! Remote Support can be useful in determining what needs to be replaced, but when it’s time to do that work, a technician will need to be on hand.

If you need a quick fix to your computer problems, let’s connect for a Remote Support Session.

For all your computer needs, book an appointment with Y-Not Tech Services.