We’ve all been there: an unexpected tech glitch throws a wrench in your works at the worst possible moment. As annoying as it is, staying calm and providing full transparency with your IT friends will have you back up and running in no time.
In this article, we’ll share what essential details to include in a help ticket to get you up and running quickly. [Read more…]
Do You Really Need to “Safely Eject” USB Drives Anymore?We’ve all been there: rushing to grab your USB drive only to be stopped in your tracks by an ominous warning about “safely removing” it first. But does this advice from the days of yore still apply in the era of Windows 10 and 11?
As your organization grows, so does the trove of valuable information flowing through employee inboxes daily. Proposals, contracts, intellectual property, customer records: your business lives and breathes through email. But are you really in complete control of this sensitive data?
For many large companies, lack of oversight over how staff access and manage work communications has become an Achilles’ heel. Why? Many employees find it convenient to use personal Gmail, Outlook, or Yahoo accounts rather than their official company address. [Read more…]
If you’ve been swamped with spam lately, you’re not alone. Unwanted marketing messages clogging up our inboxes seem to be part of everyday digital life. But have you ever stopped to wonder how on earth all those spammers acquired your email address? [Read more…]
Don’t Settle for Less: Upgrade Your IT ProviderAs a business owner, you may already have an existing managed service provider (MSP) that handles your IT needs. However, have you ever considered whether they truly meet your expectations? Settling for the status quo and sticking with the “devil you know” may not always be the best approach to your business’s IT infrastructure.
In this article, we will explore some common pitfalls of working with an inadequate MSP and why it’s crucial to consider the possibility of finding a better partner for your technology needs.
One of the key indicators of a subpar MSP is poor communication and a lack of responsiveness. Effective communication is crucial for any business relationship, and the same holds true for your MSP.
If you find yourself struggling to understand technical concepts, it may be a sign that they are not effectively bridging the gap between technical jargon and your non-technical understanding.
Furthermore, some MSPs outsource their support to offshore teams, which can lead to a language gap and further complicate communication. The language barrier can hinder effective problem-solving and cause frustration for you and your team.
It’s important to work with an MSP that has technical expertise and excels at clear and concise communication, ensuring that you are always kept in the loop and understand the solutions being implemented.
Another red flag to watch out for is when your MSP’s technicians are unfamiliar with your business environment. You may have initially signed up with an MSP because of an all-star technician who understood your specific needs and requirements. However, that technician may have moved on or been assigned to other clients.
In that case, you may be left with replacement staff who lack the knowledge and understanding of your unique business and its technology infrastructure. When your current MSP’s technicians are unfamiliar with your environment, it can lead to inefficiencies, delays, and potential security risks.
It’s essential to work with an MSP that invests time and effort in understanding your business and its technological landscape, ensuring they can provide the most relevant and effective support.
Some MSPs handle a wide range of clients and may not be able to give your business the attention it truly deserves. While it’s understandable that MSPs work with multiple clients, it’s crucial to assess whether your current provider can genuinely meet your needs.
If your requests are frequently deprioritized, response times are slow, or you are not receiving the level of support you require, it may be a sign that your MSP’s attention is divided among larger clients or other commitments.
A lack of focus by your MSP can seriously affect your business’s productivity, efficiency, and overall growth.
Working with an MSP that prioritizes your business and provides dedicated support is essential, as it ensures your IT infrastructure remains robust and aligned with your goals.
When it comes to your business’s IT needs, settling for the “devil you know” may prevent you from experiencing the full potential of a high-quality MSP.
If you’re unsure whether your current MSP is truly meeting your needs, it’s worth exploring other options. At our MSP, we believe in the power of a strong partnership and the positive impact a reliable and responsive MSP can have on your business.
We invite you to have a chat with our team to discuss your current challenges and goals, and how we can leverage our expertise to take your IT infrastructure to the next level. Remember, it costs nothing to explore your options and see how much better your MSP experience can be.
Don’t let the fear of change prevent you from experiencing the benefits of a highly skilled and dedicated MSP. Take the leap and explore the possibilities of a partnership with an MSP that can truly meet your needs and help your business thrive. Book an appointment today.
In today’s digital era, most businesses couldn’t do without a reliable internet and phone connection. However, recent events have shown us the potential risks of relying on a single network source.
One such incident occurred when Optus, one of Australia’s leading telecom providers, experienced a massive outage, leaving an estimated 400,000 businesses without internet or phone connectivity. [Read more…]
Have you recently received an email claiming to be from Norton informing you of an upcoming subscription renewal? Be cautious, as this could be a scam.
The “Norton Subscription Renewal Email Scam” is making the rounds. This article aims to inform you about what to look for and how to avoid it. [Read more…]
6 Fresh Ways to Mark National Computer Security DayNot worrying about bad actors infiltrating business technology would be a cause to celebrate, but that’s not a reality. So, instead, National Computer Security Day reminds us to promote computer security.
As technology advances, securing electronic devices and online systems grows more complicated. We now have October as Cybersecurity Awareness Month to encourage education and motivation. Also, since 1988, November 30 has been devoted to keeping online data safe and secure. [Read more…]
Free Yourself from Daily IT DistractionsEveryone who runs their own company knows the constant challenge of wearing many hats and trying to manage everything yourself. As much as you’d like to focus your time and energy solely on core business operations that drive revenue, other ancillary tasks often demand attention too, and keeping IT systems running smoothly is a frequent culprit. [Read more…]
Neglected Software Vulnerabilities and Their CostsCyber insurance is essential for the internet-connected business. Yet, when was the last time you reviewed your policy? You may find new text outlining coverage for neglected software vulnerabilities. You may not even know what that involves. This article explains these vulnerabilities and how to avoid their associated costs. [Read more…]
