When you hire a managed service provider, you want instant results: you want all your technology to run faster and more smoothly, and everyone to be more productive. And there will be no problems again, ever, right? But that’s not realistic. Managed service providers are pretty great (even if we do say ourselves), but we’re not miracle workers. So, let’s discuss what you might realistically expect when onboarding a new IT provider. [Read more…]
Every successful small business owner reaches a point when they need to tap others’ talents. When it comes to IT, depending on your skill set, that point could come pretty soon. Yes, there are IT services you can do in-house, but there are others that are beneficial to outsource. [Read more…]
How to Free Up IT Resources
Business success comes from capitalizing on opportunities, except it is harder to do so if you are resource constrained. This article explores ways to free up IT resources to drive productivity and evolution.
Your business depends on information technology resources. The right software can help manage expanding workloads and improve collaboration. Enjoy reliable, secure access to innovate and grow your business with appropriate hardware. [Read more…]
MythBuster programs on television never focus on business misconceptions about IT. Too bad, because believing these myths can be both costly and dangerous to your business. This article debunks seven common business IT myths. [Read more…]
Outsourcing to an MSP: Custom-size Your Partnership
When it comes to business technology, there is no one-size-fits-all answer. Managed service providers (MSPs) know this firsthand. That’s why you’ll find they make it easy to partner with them for different levels of outsourced IT. This article outlines the three tiers of MSP outsourcing typically available.
Small and mid-sized businesses share many challenges. They need to manage resources, follow regulations, and combat cyber threats. At the same time, they grapple with constant changes (e.g. growing workforce mobility). Yet for all these commonalities, the technology used in each business can vary, and so too can the level of in-house expertise to manage and maintain IT.
So, many businesses turn to MSPs to get to know their IT infrastructure. The MSP can act as an IT watchdog, offer specific value-added services, or replace an in-house IT team.
MSP as IT Watchdog
This level of MSP engagement is for the business that wants expert backup support. The MSP watches over the business infrastructure and makes sure everything runs smoothly.
The MSP will use remote monitoring to keep tabs on the IT environment. They won’t make any changes if an issue arises – that’s up to the business – but they’ll help detect concerns to avoid any business disruption.
Many businesses don’t have the personnel for around-the-clock IT monitoring. This basic level of MSP service is a good way to track critical networks, systems, and databases 24/7/365.
MSP’s Menu of Services
MSPs also offer a menu of value-added services on top of the monitoring. The added tasks outsourced can depend on your expertise, budget, and desire to be hands-on with IT.
Value-add services MSPs offer include:
- taking responsibility for installing software updates;
- fixing security vulnerabilities as they are detected;
- suggesting current, reliable, and secure technology solutions to improve your operational performance;
- handling data backup and disaster recovery;
- serving as your IT help desk for employees.
Partnering with the MSP for these services can save the business time and money. Consider data backup: The MSP may have its own data centers for all its clients, which might mean a better rate on essential data backup thanks to economies of scale.
MSP as IT Team
Other businesses can benefit from handing over all IT to a trusted MSP. For one thing, this saves the business from having to recruit, train, and keep its own IT team in a tight labor market.
The MSP continues to remotely monitor and manage the IT infrastructure, but they now have full responsibility. It’s not a matter of picking from the services available on the a la carte menu above. All those tasks are the MSPs responsibility.
Many internal IT teams are reactive, as they don’t have the bandwidth to act otherwise. Yet with an MSP in place of an overwhelmed IT staff, you gain a proactive partner. The MSP secures applications and networks, manages mobility, and handles any incidents. They keep your business running by avoiding disruptions leading to revenue loss, customer churn, and reputation damage.
Putting an MSP in charge of IT can concern some business owners who are reluctant to give up control, but an MSP brings the benefits of specialized experience with technology (and, ideally, your industry). They have the tools to provide data analytics, improve cybersecurity and continually better your business.
An MSP Partnership to Suit You
On any of these three levels, you want to work with an MSP that will become an extension of your business. The right MSP becomes a trusted partner looking out for your business’s best interests. Contact us today to book an appointment:
Weighing Software-as-a-Service and Managed Service Providers
There are many acronyms in the IT world. Two common ones are SaaS and MSP, which stand for software-as-a-service and managed service provider, respectively. The bigger question is what the differences are between these two and why you would need one or the other. Here’s help. [Read more…]
Why Law Firms Need Managed Services
The law industry isn’t known for embracing change quickly: tradition can trump a willingness to embrace new technologies. Yet digital technology has become an essential part of many lawyers’ working day. Partnering with a managed service provider (MSP) provides support and enhanced cybersecurity during this evolution. [Read more…]
Why Managed Services Make Your Life Easier
That smile of relief when we fix someone’s technology is a gift of doing IT service. When we get a call out, we’re happy to go out (or log in remotely) to fix what’s broken. We enjoy getting our customers back up and running quickly. Who said saving the day is only for superheroes, right? [Read more…]
Ring in the New Year with New IT
For many of us, 2021 can’t come soon enough, and we’re hoping next year will be a better one. One way to get the best start in the new year? Take the time now to review business technology. There are several areas that you might improve to support 2021 success. [Read more…]